Services
FAQs
Q:How does InstaCare Work?
A:The cornerstone of the InstaCare system is putting the patient in front of the physician or physician assistant immediately upon arrival to the emergency department.
Old system:
Patient Arrival → Triage by Nurse → Registration → Lab Work/X-Rays → To Room → Seen by Physician
New system:
Patient Arrival → Seen by Physician
Old system:
Patient Arrival → Triage by Nurse → Registration → Lab Work/X-Rays → To Room → Seen by Physician
New system:
Patient Arrival → Seen by Physician
Q:What does InstaCare mean for me?
A:This system allows clinical decisions to happen at the beginning of patient care, decreasing wait times, lowering turnaround times and facilitating quicker access to physician care.
If you can be evaluated and treated by the physician at the beginning of the process, we will be able to discharge you immediately with the appropriate medication, care, and follow up. Since implementing this system, that applies to nearly five percent of our patients!
If you need further evaluation or tests, and a room is available, we will move you to that room immediately.
If you need further evaluation or tests but a room is not available, we will begin ordering and carrying out some of the tests so that when a room is available, some of the test results will be back and the physician can plan the next steps even sooner.
Q:What happens after I am placed in a room?
A:There are many different areas to our emergency department, and based on what your concern is, the physician will move you to the appropriate area.
1. Main
The main pod is where our patients with serious or life-threatening injuries are seen. Such examples include, but are not limited to, heart attacks, stroke, confusion, loss of consciousness and the elderly with abdominal pain.
2. Staging
The staging area is where a team of providers will treat, but is not limited to, lacerations, abscesses, broken bones, the young with abdominal pain and migraine headaches.
3. Pediatric
A child's health is never something to delay care of. As a result, we have emergency physicians who are trained in caring for children and also have board certified pediatricians in the pediatric emergency unit 24 hours a day, 7 days a week. If your child requires admission to the hospital, BWMC has a secure inpatient pediatric unit that will provide the best care for your child.
4. Mental Health
If you are feeling anxious or depressed, and you feel you need to talk to someone or may need to be admitted to the hospital for your safety, we have Mental Health Clinicians on staff 24 hours a day, 7 days a week. They work hand-in-hand with the physician to determine the best course of action for you or your loved one. They will speak with the patient, family, and a psychiatrist if necessary to make sure you are safe.
1. Main
The main pod is where our patients with serious or life-threatening injuries are seen. Such examples include, but are not limited to, heart attacks, stroke, confusion, loss of consciousness and the elderly with abdominal pain.
2. Staging
The staging area is where a team of providers will treat, but is not limited to, lacerations, abscesses, broken bones, the young with abdominal pain and migraine headaches.
3. Pediatric
A child's health is never something to delay care of. As a result, we have emergency physicians who are trained in caring for children and also have board certified pediatricians in the pediatric emergency unit 24 hours a day, 7 days a week. If your child requires admission to the hospital, BWMC has a secure inpatient pediatric unit that will provide the best care for your child.
4. Mental Health
If you are feeling anxious or depressed, and you feel you need to talk to someone or may need to be admitted to the hospital for your safety, we have Mental Health Clinicians on staff 24 hours a day, 7 days a week. They work hand-in-hand with the physician to determine the best course of action for you or your loved one. They will speak with the patient, family, and a psychiatrist if necessary to make sure you are safe.
Q:When do I provide my insurance information?
A:Regardless of whether you have insurance or not, the goal of our emergency department is to address your medical concerns immediately. That is why we do not delay your care to obtain insurance information. We sometimes try to obtain that information during your stay as long as it does not interfere with your tests and treatments. If you are discharged, we will obtain this information at exit registration.
