"I spent three days at UM BWMC for two kidney stone procedures. I wanted to let you know how very pleased we were with the service we received at your hospital. Both my wife and I were in agreement that we were never treated as well as we were at your hospital. From the front desk to the OR, the pleasantness of everyone we had contact with was outstanding. To sum up in a word, 'kindness,' was evident by everyone. It was obvious to both of us that the training of your hospital personnel was above and beyond what we had experienced in similar stays at local hospitals in the Baltimore area. Thanks again for your kindness and expertise in human relations. We will always consider UM BWMC for our future needs."
"I just wanted to thank you for my wonderful experience at UM BWMC on the day of my gall bladder outpatient surgery. From the time I walked in the front door to register until I was discharged, everything was excellent! I also had a foot of my transverse colon removed and stayed for five days at UM BWMC. This was the reason we returned and made the two and a half hour drive from the Eastern Shore of Maryland. You all are awesome! Thank you so much for all your help in making me feel in such great hands."