There's only one reason we're here, for our patients.
Hospitals are busy places. Especially one like UM Baltimore Washington Medical Center. We're constantly developing new procedures, new techniques and new technologies. But in all this activity, we never lose sight of why we are really here - and that is you. You and your family are the center of our focus in every daily task we complete.
Please use the following resources to learn more about the patient and family experience at UM BWMC:
Patient and Family Handbook
This handbook is given to every patient who is admitted to UM BWMC. It will help answer questions patients and their families may have during their stay, including:
- Patient rights and responsibilities
- Helpful information about the hospital for patients and visitors
- Who’s who on your health care team and how to play an active role
- Medical information and support services
- Financial arrangements
- Being discharged from the hospital
- Informed consent and advance directives
At UM BWMC, we have dedicated patient advocates to assist patients and their families during their experiences at our medical center. The patient advocates are available to meet with patients who have concerns, questions, compliments or suggestions regarding their care. They advocate on your behalf and work with other members of the patients' health care team, such as doctors and nurses, to make sure all our patients' needs are met. If you have a patient care issue you would like to discuss with our patient advocates, please call 410-787-4200 or email firstname.lastname@example.org.